# Reconcile payments and customer balances

Connect incoming payments to what customers owe, review unmatched payments and distinguish confirmed collections from unresolved transactions.

## See what each payment covers

A payment record answers who paid, how much and what for. Match collections to payment requests and follow the remaining balance, including partial payments and overpayments.

## Review payments that need attention

A confirmed payment with no matching obligation remains recorded for manual allocation. It does not disappear because matching could not finish. Your team can review unmatched payments and assign them to the correct customer obligation.

## Keep uncertainty visible

Transactions with an unresolved provider outcome need verification before they can be treated as successful or failed. LonghoPay keeps those cases separate from confirmed collections. Payment matching does not replace a financial review of provider balances and business liabilities.